Frequently Asked Questions

Choose your package, sign up online and complete payment. There's no quote to request and no sales call to sit through. Once you're set up we'll ask a few questions about your business and get straight to work.

No. Our pricing is published in full on the packages page. What you see is what you pay.

Usually a day or two. We need your logo, a sense of your brand colours and an idea of how you like to sound. After that, you just send photos.

No. That's rather the point.

There's a 3-month minimum term from your first payment. After that your subscription continues on a rolling monthly basis and you can cancel any time with 30 days' written notice. We ask for three months because consistent posting is what produces results — a single month rarely shows what social media can do for a business.

No. As a founding client, the rate you join on is locked for as long as your subscription stays active. Our list price will rise for new clients, but yours won't. If you cancel and rejoin later, you'll be on the list price at that time.

Email contact@morereach.uk with 30 days' notice, any time after your 3-month minimum term. We'll confirm your final billing date in writing. Notice can't end before the minimum term is complete. All content created for you remains yours.

Yes, any time. Upgrades take effect immediately and we'll pro-rate the difference for the remainder of the month, so you get the extra posts straight away.

Yes, from the following calendar month. Email us before your next billing date and we'll switch you over. Downgrades aren't available during the 3-month minimum term.

Yes. The submission form is designed for phones — most clients photograph a job on site and send it straight over.

Photographs of finished work, products, your team, your premises, new stock, an award, an event. If it's happened at your business and you'd want someone to know about it, send it.

Not through the form, but email us and we'll amend it before we start.

It's best to send everything at once so we can plan the post properly. If you've forgotten something important, get in touch.

Yes, any time before we've started work on it.

Only if you want us to publish for you. You'd add More Reach as a partner in your Meta Business Suite or LinkedIn page — you keep full ownership and can remove access at any time. We never need your password. If you'd rather post yourself, we'll send the finished files instead.

No. You approve every post before it goes live. That rule has no exceptions.

Tell us what you'd change. One amendment is included with every post as standard.

You do. Everything we create for you is yours to keep and use however you like, including after you cancel.

Submit anyway. Your request is saved to your queue and starts as soon as your next month's allowance begins, or you can purchase an additional post if you need it sooner.

No. Your allowance resets each month, so it's worth using it. If you're regularly running out, that's a sign to look at the next package up.

Monthly in advance by direct debit. You'll be set up during sign-up and it runs automatically from there.

We'll email you and try again within a few days. If payment still hasn't succeeded, your account is paused — existing content stays exactly where it is and nothing is deleted, but new work is held until payment is up to date. It's never a problem, we'll just let you know.

Email contact@morereach.uk or use the contact form. We aim to reply within one business day.